Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are processed within 1–3 business days.

Estimated delivery times:

• United States: 7–12 business days

• International: 10–20 business days

Shipping times may vary due to carrier delays or customs processing.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 days for tracking updates to appear.

3. Can I cancel my order?
Orders can be canceled within 12 hours of placement.

After this period, orders may already be processed and cannot be canceled.

4. What is your return policy?
We offer a 30-day return policy for eligible items.

Items must be:

• Unused and unworn

• In original condition and packaging

To start a return, please contact us at support@kansolivingstyle.com.
Our team will provide return instructions and the return address.

5. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

6. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost.

7. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. What payment methods do you accept?
We accept secure payments via trusted providers such as Stripe and PayPal.

All transactions are encrypted and processed securely.

9. Is my payment information safe?
Yes. Your payment information is encrypted and securely processed by third-party payment providers.
We do not store any payment details on our servers.

10. What if my package is delayed?
Delays may occur due to shipping carriers, high demand, or customs processing.

If your order is delayed, please contact us and we will assist you promptly.

11. What if my package is marked as delivered but I didn’t receive it?
Please check with neighbors or your local carrier first.

If you still cannot locate your package, contact us and we will help you file a claim.

12. How can I contact you?
You can reach our support team at:

📧 support@kansolivingstyle.com
📞 +1 513-715-6123

Kanso Living LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States

We typically respond within 24 hours.